Understanding the difference between B2B and B2C marketing helps you understand the importance of a good marketing strategy in making a company function correctly. Hence, investment in this department or in this type of action is constantly increasing and is directly related to the good or bad results of the companies.
According to a report by Shopify Plus, it was estimated that in 2021, B2C e-commerce would bill around $4.5 trillion. A figure to understand the magnitude of the market that is being generated. According to another Think with Google study from that same year, 51% of online consumers first search for information about a product or service online. That is, digital marketing is a necessity for any company today.
Difference between B2B and B2C
Before understanding the differences, it is important to understand B2B and B2C marketing. B2B marketing is known as “business to business,” that is, those companies that directly deal or trade with other companies. On the other hand, B2C marketing corresponds to the acronym for “ business to consumers,” that is those companies that want to sell their products or services directly to the end consumer. The differences between both models allow us to understand more in-depth how a company works and all the options it can pursue. The following would be the main ones:
1. The target audience
B2B marketing focuses on companies and organizations as customers. Purchasing decisions are usually made by a group of people in an organization, and business relationships are typically long-term. On the other hand, B2C marketing is aimed at individual consumers. Purchasing decisions are usually personal and based on individual needs, desires, and emotions.
2. The sales language
In the case of B2B, a more professional and precise language is usually used, with more specific terminology, since both parties present themselves as “peers” in the process. On the other hand, in the case of B 2C, there is a more common and less technical language. Mainly because any user or potential buyer must be able to understand it without difficulty.
3. Purchase volume
Purchases in the B2B market generally involve larger volumes and recurring purchases, while transactions can be high value. On the other hand, in B2C marketing, investments tend to be smaller in volume and can be one-time or sporadic purchases.
4. The way to sell
In the case of B2B, companies always want excellence, security, and knowledge. We look for the best professionals and try to achieve the best possible performance. On the other hand, B2C seeks to satisfy a more or less specific or recurring need but not so pressing. Examples of B2C actions are buying an ice cream, choosing a t-shirt, etc. This makes motivation in this model much more instantaneous.
5. Messages and content
Content in B2B marketing tends to be more technical and geared toward the specific features and benefits of the product or service. It focuses on efficiency, return on investment, and customer satisfaction. However, B2C marketing tends to rely on emotional stories, user experiences, and personal benefits. The central element is emotion, lifestyle, and customer identification with the brand.
6. The information that comes into play
In B2B, there must be a technical display of information about the acquired product or service. This is an essential requirement for the sale to work most appropriately. However, in B2C, this is only sometimes the case. Although many products come with information, it must be more detailed. And more importantly, clients or consumers usually request it with a different level of depth.
7. Prices and negotiation
Pricing in B2B marketing is typically more flexible and may involve custom negotiations based on contracts and purchase volumes. In contrast, pricing in B2C marketing tends to be more standard and influenced by competition and value perception.
8. The relationship between the brand and the consumer
In the B2B case, a very intimate form of trust is developed since they tend to be commercial relationships that last over time for the mutual benefit of both parties. This does not occur in B2C since the relationship between the consumer and the company is much more distant or intermittent. The aim is not to develop such deep ties. However, the objective is to forge an ongoing business relationship (i.e., arouse trust, offer good service so the client returns, etc.).
9. The time in the purchasing cycle is different
We already mentioned that, in B2B, the cycle is much longer. A more significant amount of budget is usually at stake, and the chain of command is longer. In the case of B2C, these are primarily immediate purchases that the subject or consumer himself has to decide.
In conclusion, these are the differences between B2B marketing and B2C marketing. The first is the advertising work model that focuses on purchases and sales between the companies themselves. It is a slow process, with demanding negotiation and a very high level of specialization on both sides.
In the second case, that of brands to consumers, advertising focused on a much more agile and dynamic sales model is interesting. In B2C, the satisfaction of immediate needs is generally sought, and a relationship that could be more faithful and lasting is established between the parties. While in the B2B model, the opposite happens.
Also Read: How Metaverse Will Change the Customer Experience
